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    Assistance for Uninsured and Low-Income Uninsured Patients

    How do I determine whether I qualify for Financial Assistance for my hospital medical bills?
    The hospitals within Sutter Health Sacramento Sierra Region have offered generous charity care policies for generations, and we continue to make great strides in improving the health and well-being of people in our communities. We offer Financial Assistance to our low-income and uninsured patients who meet the program eligibility requirements. Please refer to the chart for the family income eligibility criteria.

    We are advocates for our low-income and uninsured patients by encouraging them to apply for government assistance programs. We have financial counselors available to assist patients in exploring options to pay their bill or to set up payment plans. Signage in English and Spanish is posted in the hospital registration area and Emergency Department to provide patients who don’t have insurance with information on what to do. Following discharge from the hospital, patients are provided itemized bills and follow-up letters, and are encouraged to apply for assistance programs.

    If your income is below 200% of the Federal Poverty Income Guidelines you may qualify for 100% Charity Care for your hospital bill. If your income is between 200% to 400% of the Federal Poverty Income Guidelines you may qualify for partial Charity Care. Catastrophic Medical coverage is available for low income uninsured patients whose eligible medical bills exceed 30% of the patient's annual family income. The Admitting//Business Services Department will begin the eligibility determination process once they have received a completed application form, and you have provided your income verification documents.

    Uninsured Patient Discount
    Affiliated hospitals within the Sutter Health Sacramento Sierra Region offer a 20% discount of hospital inpatient/outpatient charges at the time of billing. An itemized bill reflecting your discount will be mailed to the address obtained at the time of registration within five to seven days after the service /discharge date.

    Prompt Pay Discount
    Sutter hospitals also offer two prompt pay discount options to our uninsured patients. For more information please contact our Sutter Health Sacramento Sierra Region Patient Access & Financial Services at (800) 353-3369.

    How do I apply for Financial Assistance?
    First obtain an Application form from the Admitting/ Business Services Department at your local hospital or by calling the Patient Access & Financial Services. The Patient Access & Financial Services will mail you a form to complete including instructions on where to mail the completed application and required income documentation.

    The Patient Access & Financial Services may need to contact you as part of the application process and may request additional information. If you need assistance in completing the form, please call (800) 353-3369.

    How does the notification process work?
    Once the eligibility process is complete you will receive a Financial Assistance Notification form in the mail. The form will indicate if you are eligible for full or partial Financial Assistance. You may receive a notification that you are ineligible for financial assistance or that more information is needed to make a determination.

    The Financial Assistance Program is not applicable to accounts with potential health insurance coverage.

    Eligibility Guide: Using household income and size as calculated, identify eligibility for financial discount.

    Family SizeIncome PeriodFederal Poverty GuidelinesIf income is below 200% (shown below) of FPIG eligible for Full Write-offIf income is above 200% but below 400% (shown below), eligible for Partial Write-off

    For each additional family member add $3,740.

    Catastrophic Coverage
    Sutter Health Sacramento Sierra Region affiliated hospitals provide catastrophic protection to low-income uninsured patients by limiting their payment liability to 30 percent of their annual household income. Amounts greater than 30% of the income may be written off to charity care due to catastrophic circumstances.