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    Preparing for Your Interview
    Sutter Health Sacramento Sierra Region

    You are ready to make a career move. Your resume is updated. You have thought through your career goals. You think Sutter Health just might be the perfect fit for you.

    Managers appreciate you doing your homework before interviewing and preparation is a large part of the interview process. Listed below is some essential information and tips to assist you in planning for your interview.

    • Be sure you are well rested and your appearance is professional. Be conservative in your use of fragrance, cosmetics and jewelry.

    • Be sure you can make it to the interview site roughly 10 minutes before your scheduled time.

    • Know the exact place and time of the meeting, the interviewer's full name (including correct pronunciation), and his/her title. If you are unsure of the location, take time to go to the interview site once before your interview.

    • Prepare a listing of references and specific contact information to share with the interviewer.

    • Have available a few additional copies of your resume to distribute to interviewers, if necessary.

    • Know about the job. Take time to once again review advertisement/posting information.

    • Know why you want to work with Sutter Health. Gather as much information as possible about our company (our website is a good source of information – www.sutterhealth.org).

    • Know how your experiences, training, education and skills can be applied and add value to the position you are applying for.

    • Be ready for the questions you will likely be asked. Think of answers you want to give that accurately portray your experiences and views.

    Some sample questions you may want answered during your interview are:

    • Detailed description and duties of the position.

    • Reason position is available.

    • Orientation and/or training programs.

    • How long the interviewer has been working with Sutter Health.

    • When can you expect to hear back from the interviewer.

    Other helpful tips:

    • Applying online is required. Please visit checksutterfirst.org and completely fill out application.

    • Be sure your handshake is firm.

    • Wait until you are offered a chair before sitting and be sure to sit upright and be attentive.

    • Be a good listener as well as a good talker. Smile!

    • Maintain eye contact.

    • Be truthful. If you don't understand a question, or need a moment to think about it, say so. Never pretend to know something or someone when you don't.

    • Last but not least, follow-up with your interviewers. An email or mailed note is sufficient.

    Behavioral Interviewing



    Most hiring managers at Sutter Health use behavioral interviewing as a tool to learn more about applicants. The premise behind behavioral interviewing is that the most accurate predictor of future performance is past performance in similar situations.

    As a candidate, you should be equipped to answer the questions thoroughly. In the interview, your response needs to be specific and detailed. Candidates who tell the interviewer about particular situations that relate to each question will be far more effective and successful than those who respond in general terms. Ideally, you should briefly describe the situation, what specific action you took to have an effect on the situation, and the positive/negative result or outcome. Don't describe how you would behave. Do describe how you did actually behave. If you later decided you should have behaved differently, explain this. The employer will see that you learned something from experience.

    Sample questions:



    Here is one list of sample behavioral-based interview questions:
    • Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.

    • Describe a time when you were faced with a stressful situation that demonstrated your coping skills.

    • Give me a specific example of a time when you used good judgment and logic in solving a problem.

    • Give me an example of a time when you set a goal and were able to meet or achieve it.

    • Tell me about a time when you had to use your presentation skills to influence someone's opinion.

    • Give me a specific example of a time when you had to conform to a policy with which you did not agree.

    • Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.

    • Tell me about a time when you had too many things to do and you were required to prioritize your tasks.

    • Give me an example of a time when you had to make a split second decision.

    • Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa).

    • Tell me about a difficult decision you've made in the last year.

    • Give me an example of a time when something you tried to accomplish and failed.

    • Give me an example of when you showed initiative and took the lead.

    • Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.

    • Give me an example of a time when you motivated others.

    • Give me an example of a time when you used your fact-finding skills to solve a problem.

    • Describe a time when you anticipated potential problems and developed preventive measures.

    • Tell me about a time when you were forced to make an unpopular decision.